This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website https://elevatemyskill.com/ (the “Website”) and any related services, courses, learning resources, assessments, communication channels, or other services provided by Elevate My Skill (collectively, the “Services”).
By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of our Website and Services.
1. INFORMATION WE COLLECT
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Create or register for an account
- Enroll in or purchase a course or other service
- Contact us for support or information
- Submit an inquiry or request
- Participate in assessments, quizzes, tests, or other learning activities
- Submit feedback, reviews, testimonials, or other content
- Participate in promotions, contests, surveys, or events
- Communicate with us through email, phone, WhatsApp, social media, or other communication channels
Depending on how you interact with us, the information we may collect can include:
- Full name
- Email address
- Phone/mobile number
- Password or account credentials
- Educational information
- College/university name
- Course or learning preferences
- Professional information, where voluntarily provided
- Information relating to your learning progress and activities
- Assessment, quiz, test, and performance information
- Billing and transaction information
- Any other information that you voluntarily provide to us
You should ensure that the information you provide to us is accurate and up to date.
1.2 Payment Information
If you purchase a course or other paid service from us, payment may be processed through third-party payment service providers.
Depending on the payment method and provider, we may receive information such as transaction ID, payment status, amount paid, date and time of transaction, payment method, and limited transaction-related information.
We do not store complete debit card, credit card, CVV, or banking credentials on our own systems where payment processing is handled by a third-party payment provider.
2. INFORMATION AUTOMATICALLY COLLECTED
When you access or use our Website, certain information may be collected automatically, including IP address, browser type and version, device type, operating system, language preferences, referring URLs, pages visited, date and time of visits, time spent on pages, course or content interactions, search activity, Website usage and navigation information, error logs, and other technical information necessary for operating and securing the Website.
3. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to improve your experience on our Website. Cookies may be used to keep you signed in, remember preferences, maintain sessions, understand Website usage, improve Website performance, analyze traffic and user behavior, support security and fraud prevention, and measure communications or marketing activities.
You can configure your browser to refuse or delete cookies. Disabling certain cookies may affect some Website functionality.
4. HOW WE USE YOUR INFORMATION
We may use information to:
- Create and manage your account
- Provide access to courses and learning materials
- Process course enrollments and purchases
- Provide assessments, quizzes, tests, and learning activities
- Track learning progress
- Provide certificates or completion information, where applicable
- Provide customer and technical support
- Respond to questions and requests
- Send account-related and administrative communications
- Send marketing communications in accordance with your preferences
- Analyze Website usage and improve our Services
- Detect and prevent fraud and unauthorized access
- Enforce our Terms and Conditions
- Comply with applicable laws and regulations
5. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information with trusted service providers who help us operate our Website and Services, including providers involved in website hosting, cloud infrastructure, payment processing, email delivery, communication services, customer support, analytics, security, technical development, maintenance, and marketing.
We may also disclose information when required or permitted by law, to protect our legal rights, investigate suspected fraud or unlawful activity, protect users or others, or enforce our agreements and policies.
If Elevate My Skill is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We may share aggregated, statistical, or anonymized information that does not reasonably identify an individual.
6. THIRD-PARTY SERVICES AND LINKS
Our Website may contain links to or integrations with third-party websites, applications, payment services, social media platforms, or other services. These third parties operate independently and may have their own privacy policies. Elevate My Skill is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
7. SOCIAL LOGIN AND THIRD-PARTY AUTHENTICATION
If we provide the option to register or log in using a third-party account, such as Google or another supported authentication provider, we may receive certain information from that provider, such as your name, email address, profile information, profile picture, and other information you authorize the provider to share.
8. LEARNING AND PERFORMANCE INFORMATION
As an educational and training platform, we may collect information relating to your use of our learning Services, including courses enrolled in, lessons accessed, quiz and assessment results, test scores, learning progress, completion status, assignment or practice activity, platform interaction history, and feedback.
We may use this information to provide and improve your learning experience, generate relevant reports, monitor course performance, provide support, and improve our educational content.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our Services, maintain your account, fulfill the purposes described in this Privacy Policy, meet legal, accounting, tax, or regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer required, we may delete, anonymize, or securely archive it. Some information may remain in backup systems for a limited period before permanent deletion.
10. HOW WE PROTECT YOUR INFORMATION
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through or stored on the Internet.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
11. YOUR PRIVACY RIGHTS AND CHOICES
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise a concern or complaint regarding our handling of your information
To exercise a privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.
12. ACCOUNT INFORMATION
If you have an account with Elevate My Skill, you may be able to access or update certain account information through your account settings.
If you need assistance updating your information or closing your account, you may contact us.
When an account is closed, we may deactivate or delete the account and associated information, subject to legal, regulatory, security, fraud-prevention, and record-keeping requirements.
13. MARKETING PREFERENCES
You may opt out of promotional or marketing emails by clicking the unsubscribe link included in the email or by contacting us.
Opting out of marketing communications will not necessarily prevent essential communications relating to your account, purchases, courses, transactions, security, or Services.
14. CHILDREN'S PRIVACY
Our Services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us. If we become aware that we have collected personal information from a child where collection was not permitted, we will take reasonable steps to delete such information, subject to applicable legal requirements.
15. INTERNATIONAL DATA TRANSFERS
Depending on the services and third-party providers we use, your information may be processed or stored on servers located outside your state, region, or country. Where required by applicable law, we will take appropriate measures regarding such transfers.
16. DO-NOT-TRACK SIGNALS
Some browsers and devices provide Do-Not-Track settings. Because there is currently no universally accepted standard for responding to such signals, our Website may not respond to all Do-Not-Track signals.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, applicable laws, or privacy and security requirements.
When we update this Privacy Policy, we will revise the “Last Updated” date. If we make material changes, we may provide additional notice where required by applicable law.
18. CONTACT US
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact Elevate My Skill through our official contact details:
Official Corporate Contact
For requests relating to access, correction, or deletion of personal information, please clearly mention the nature of your request.
19. EFFECTIVE DATE
This Privacy Policy is effective from October 6, 2026.
By using the Elevate My Skill Website or Services, you acknowledge that you have read and understood this Privacy Policy.